Frequently Asked Questions

Choose cards, supported wallets or Link through Stripe, or cryptocurrency through DePay. Eligible methods appear at checkout. An authorization or payment connection alone does not confirm payment.

TrueLot connects every released material to the exact lot record and original independent laboratory report supporting its release. Different or uncertain inventory does not inherit an earlier lot’s COA. Our standard is simple: Every Lot. Every Time. No Exceptions.

No. Every material is intended exclusively for lawful laboratory research and identification purposes. Products are not intended for human or animal use, dosing, injection, ingestion, diagnosis, treatment, disease prevention, clinical use, or veterinary application.

A representative sample from each distinct TrueLot lot is submitted to an independent analytical laboratory while the remaining inventory is held and unavailable. The original report is reviewed against the stated material, strength or blend composition, and TrueLot lot record. The public record displays only the results actually supported by that report; no unlisted test or characteristic is implied.

Current services, rates, processing times, eligibility, destinations, and exceptions are set out in the Shipping Policy.

Long-term storage: Store in a freezer at −20°C or colder. Medium-term storage: Refrigerate at 2–8°C. Protect from light: Keep in a dark location. Keep the vial sealed until ready for use.

Not at this time. TrueLot currently ships to physical street addresses within the 48 contiguous United States and the District of Columbia. Available services and current charges appear at checkout.

Locate the TrueLot lot ID printed on the vial, then search that ID on the COA Results page. You may also search by material or strength. Confirm that the material, strength, and TrueLot lot ID all match before relying on a record.

The product may not yet have an active released lot, or its currently shipping lot may have reached zero inventory. TrueLot does not release a new lot until its required review is complete and the matching report is connected to its public record. Backorders are not accepted for unreleased or depleted inventory.

No. After accepting the once-per-session 21+ Research Use Only notice, visitors may view products, prices, technical research context, policies, and published COA records. A completed research account and current Research Use Only acknowledgment are required only when ordering.

Available products may be ordered in bundles of 1, 3, 5, or 10 vials, subject to released inventory. Savings are 0% for 1 vial, 5% for 3, 10% for 5, and 20% for 10. The product page shows the selected total, regular total, effective price per vial, and savings before the item enters the cart.

Contact support@truelotresearch.com within 24 hours of carrier-confirmed delivery. Include the order number, written details, supporting photographs, and one continuous unedited video that begins before opening and shows the readable shipping label, sealed exterior, opening, packing slip, every item, product label and TrueLot lot ID, and any damage or discrepancy. Keep all materials and packaging during review. Submitted orders cannot be canceled or changed by the customer, subject to nonwaivable rights and legally required delayed-shipment options.

No. TrueLot cannot provide dosing, preparation, reconstitution, administration, clinical, medical, or veterinary guidance. Support can assist with accounts, orders, shipping, product records, and exact-lot documentation.